Frequently Asked Questions

We purchase every product with our own funds and test it for 8+ weeks in real homes with real pets. Food reviews track palatability, stool quality, coat condition, and energy levels. Equipment is tested for durability, safety, and ease of use. Read our full process →

No. We never accept payment for reviews. Every product is independently purchased and tested. Our revenue comes from affiliate commissions when you click "Check Price" links — but this never influences our scores or recommendations.

Each product is scored on a 10-point scale across 9 criteria: nutrition quality, ingredient sourcing, safety, palatability, value for money, brand transparency, availability, packaging, and special dietary considerations.

We review and update articles whenever formulas change, prices shift significantly, or new competitors enter the market. Most reviews are updated at least quarterly.

When you click a "Check Price" button and make a purchase, we may earn a small commission from the retailer (like Chewy or Amazon). This costs you nothing extra — it's how we fund our testing and keep the site running. Full disclosure →

Absolutely not. We've published negative reviews of products available through our affiliate partners, and we recommend products with no affiliate program when they're genuinely the best option.

We primarily link to Chewy, Amazon, Petco, and PetSmart in the US. For international visitors, our geo-detection system shows the best local retailer for your region.

Yes! Email us at hello@petsbigstore.com with the product name and why you'd like us to review it.

Visit our contact page or email hello@petsbigstore.com. We typically respond within 24-48 hours.